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Terms & Conditions Agreement

This website at www.cococontacts.com (this "Website") is operated by
Cococontacts Pty Ltd
Levels 14, & 16, Lumley House
309 Kent Street
Sydney, NSW 2000

ABN: 51 126 625 232 ("we", "us" and "our").

By purchasing from Cococontacts.com you must agree to the following terms:

Ordering procedure

When you place an order to purchase a Product via this Website, you are making an offer to the Seller. No contract for the purchase of a Product will come into existence until the Seller has reviewed and accepted your order. A Seller may decline an order where the Seller believes that it has reasonable grounds for doing so. The Seller will notify you whether it has accepted or declined your order as soon as it is able to do so.

Cancelling Orders

The Seller may cancel an order that it has already accepted if the Seller suspects that you are acting fraudulently (such as using a credit card without proper authorization) or in breach of these seller terms. While the Seller endeavors to avoid pricing and other errors, inadvertent errors do occur from time to time and the Seller may also cancel an order that it has accepted in such circumstances.

Unforeseen supply problems or unexpected demand may occasionally result in a Product being unavailable. If there is a delay in shipping your order the Seller will contact you by email as soon as possible to advise you of the reason for the delay. If this occurs, you may cancel your order at any time prior to when the Seller ships the Product to you. You may also change the order at the time (ie. Switch to another contact lens colour)

You may also cancel an order if the Seller is in breach of these seller terms.


The Seller will normally ship the Product within 2 Business Days of receipt of your order, unless otherwise noted in the Product description and unless a product is out of stock. Any delivery times displayed on this Website are estimates only, based on the information provided to the Seller by its shipping company. The Seller will deliver the Product to the place of delivery you specify when making your order. Title to and risk in the Product will pass to you upon delivery of the Product to this place of delivery.

Contacting your optometrist

Cococontacts Pty Ltd reserve the right to contact your optometrist or eye care provider to confirm your contact lens details and to verify that you have a current contact lens prescription for the contact lenses that you are ordering. By placing your contact lens order with us, www.cococontacts.com - you consent to us, contacting your eye care provider if deemed necessary.

Confidently Order Your Lenses

Please note that with coco contacts, you can order and re-order your contacts lenses fast and safely online. We will not give out your personal details to any 3rd party.

Guide for using cosmetic contact lenses

- You must make sure your environment is clean, well lit, and free from dust.
- Ensure your hands and fingers are clean and free from soap, oil, or detergent, or towel fluff.
- People with sensitive eyes or allergies are advised not to use cosmetic contact lenses.
- Cosmetic contact lenses should be worn for no longer than eight (8) hours.
- You must consult your Optometrist before using cosmetic contact lenses. They will show you in person how to clean and store your contact lenses and they will check your eyes to make sure they are healthy. If you require a prescription to improve your vision, an optometrist will provide you with this.
- You must store your lenses in a contact lens case with saline solution found at any chemist.

You must agree to our Refund Policy

Our refund policy is found here.

From The Lawyer

By utilizing this web site you agree that you have read and accepted these rules for the usage of the web site. Visitors to this web site assume the total risk and responsibility for their use of the web site. Cococontacts Pty Ltd makes no representation or warranty about the completeness, reliability or accuracy of information appearing on this web site. All content is provided "as is" without any express or implied warranties, including any warranty of merchantability or fitness for a particular purpose. Cococontacts Pty Ltd and its affiliates also will not assume responsibility or liability arising out of any error or omission from the use of any information within this web site. Cococontacts Pty Ltd and its affiliates shall not be liable for any damage or injury caused by the existence or transmission of a computer "virus", "worm", "glitch" or any other type of circumstance, element, occurrence or program that negatively affects or interferes with the ability of a computer system (or one or more components of that system) to function properly, efficiently and/or fully. This includes, without limitation, any error, omission, interruption, defect, deletion or delay in operation or transmission which results from the existence or the claim for damage or injury is based on contract, tort, strict liability or any other legal theory. Cococontacts Pty Ltd and its affiliates shall not be liable for any damage or bodily injury caused by any product sold on this website. Customers must visit an optometrist before use of any of the products on this website and must be aware of how to use, store and clean contact lenses in order to prevent any eye infections. In no event shall Cococontacts Pty Ltd or its affiliates be liable for any direct, indirect, incidental, special, consequential, exemplary or punitive damages, arising out of or in any way connected with the use of this web site, including, without limitation, the reservation system, or with the delay or inability to use this web site, or with any information, software, products and services obtained through this web site or otherwise, arising out of the use of this web site, whether based on contract, tort, strict liability or any other legal theory (even if Cococontacts Pty Ltd or its affiliates have been informed about the potential for such damages). Australian law shall govern these terms and conditions of use of this web site and any dispute arising out of the use this web site shall be subject to the exclusive jurisdiction of the Australian courts. The material contained on this web site is protected by copyright. You may use this web site only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on this web site, or create any other material using material on this web site, without obtaining the prior written consent of Cococontacts Pty. Ltd. Trade marks (whether registered or unregistered) and logos must not be used or modified in any way without obtaining the prior written consent of Cococontacts Pty. Ltd. The web site, products, technology and processes contained in this web site may be the subject of other intellectual property rights owned by Cococontacts Pty Ltd. or by third parties. No license is granted in respect of those intellectual property rights other than as set out in these Terms. Your use of this web site must not in any way infringe the intellectual property rights of any person.


Neither party will be liable for any delay in performing any of its obligations under these seller terms if such delay is caused by circumstances beyond the reasonable control of that party. If any part of these seller terms is held to be unenforceable, the unenforceable part is to be given effect to the greatest extent possible and the remainder will remain in full force and effect. These seller terms are governed by the laws of New South Wales, Australia, and each party irrevocably submits to the exclusive jurisdiction of the courts of New South Wales, Australia. These seller terms constitute the entire agreement between the Seller and you in relation to the Products and supersede all other (prior or contemporaneous) communications or displays whether electronic, oral, or written, between the Seller and you in relation to the Products. Your purchase of the Products is conducted electronically and each party agrees that the other may communicate with it electronically for all aspects of any Product purchase, including by sending electronic notices. The provisions of these seller terms which by their nature survive termination or expiry of these seller terms will survive termination or expiry of these seller terms. The term including when used in these seller terms is not a term of limitation.

Refund Policy

Find the refund policy here: Refund policy

Take Care of Your Eyes

Thank you for your business